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Longview Solutions Customer Support Services

With Longview Solutions, your purchase is just the beginning of our relationship, not the end. Our level of customer support and service sets us apart. From initial set-up, to ongoing, industry-accredited training and 24/7 support, Longview Solutions offers solid end-to-end services and we are committed to ensuring you get the maximum value from your investment.

As a Longview Solutions customer, you have access to consulting, learning & customer technical support.

Knowledge Transfer Process

Longview helps get your user base up and running.

You need your organization's user base to be both knowledgeable and prepared to begin using the Longview platform from day one, and we use our Knowledge Transfer Process to make sure that happens:

  • We assign you a dedicated team of experts that will create and help implement a learning strategy just for your organization.
  • We define a specific learning strategy around your users' requirements, including areas such as global location, languages and role-based content. The appropriate mix of learning methods will be determined, with consideration given to factors such as organizational attrition, knowledge erosion, and change management issues.
  • We provide you with detailed and specific materials based on your learning strategy. These may include resource guides, modules for Learning and Knowledge Management and job aids.
  • The execution of the learning strategy for your organization dovetails the go-live dates and key project milestones of your Longview platform implementation. We will ensure that knowledge transfer has occurred and that the application is well supported from your perspective.