Knowledge Transfer Process
Knowledge transfer is critical to the successful implementation of your new solution.
Our Learning Services group works with you throughout your implementation and rollout. Together we will create a learning strategy, materials, and deployment plan that are suitable for your organization. Our objective is to ensure your organization's user base is both knowledgeable and prepared to begin using the Longview Platform from day one.
- Learning Strategy: We define a specific learning strategy around your users' requirements, including areas such as global location, languages, and role-based content. The appropriate mix of learning methods will be determined, with consideration given to factors such as organizational attrition, knowledge erosion, and change management issues.
- Materials Development: Our Learning Services team provides you with detailed and specific materials based on your learning strategy. These may include resource guides, modules for Learning and Knowledge Management, and job aids.
- Deployment Plan: The execution of the learning strategy for your organization dovetails the go-live dates and key project milestones of your Longview Platform implementation. We will ensure that knowledge transfer has occurred and that the application is well supported from your perspective.
Throughout the lifecycle of the project, the status of key milestones is regularly and formally documented. Changes to project scope, timing, or direction are frequently communicated to ensure the project schedule is monitored and clearly understood at all levels.
Having the appropriate skill sets in correct proportion is key to the success of your implementation. From project inception to project completion, we work with you to assess the project team makeup and adjust accordingly. Longview Solutions will balance the level of Client Services professionals according to your desired project team mix.
Our goal is make your Longview Solutions implementation a positive and rewarding experience. We will deliver the results you expect, by translating your purchase into a live application that is productive and providing measurable benefits and efficiencies.
